Designers Village

FAQ

Q. What is the return policy at Designer’s Village? A. At Designer’s Village, we offer a hassle-free 7-day exchange policy. If you are not satisfied with your purchase, you can initiate a return within 7 days from the date of delivery. Q. How long does normal shipping take? A. Our normal shipping option typically takes around 8-10 days for delivery, Please note that the actual delivery time may vary depending on your location and other factors. Q. What is the estimated delivery time for express shipping? A. Our express shipping option ensures faster delivery. You can expect your order to be delivered within 4-5 days when you choose this express shipping method. Q. How can I contact Designer’s Village for support? A. For any support or assistance, you can reach out to us through the following channels: – WhatsApp: You can contact our customer support team at +917827360764. – Email: Feel free to email us at support@designersvillage.in with your queries, and our team will respond promptly. Q. Can I return or exchange an item after the 7-day return window? A. Unfortunately, we cannot accept return or exchange beyond the 7-day return window. We encourage you to initiate a return within this period to ensure a smooth process. Q. Are there any specific conditions for returns? A. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Make sure to include all the original accessories and tags. Q. Who bears the shipping costs for exchange? A. If you wish to exchange an item, the shipping costs for the exchange will be the responsibility of the customer, unless the exchange is due to an error on our part or a defective product. Q. How long does it take to process a refund? A. Once we receive the returned item and verify its condition, we will initiate the refund process. Refunds are typically processed within a few business days. However, it may take additional time for the refunded amount to reflect in your account, depending on your bank or payment provider. Q. Do you offer international shipping? A. Yes we do offer international shipping, for international shipping you need to contact us directly and place the order, we will place a order for you and once you make the payment your order will be dispatched. It normally takes 10-15 days for item to get delivered. Q. Can I track the status of my order? A. Yes, we provide order tracking services. Once your order is shipped, we will provide you with a tracking number. You can use this number to track the status of your shipment through our website or the courier’s tracking portal. Q. Is Cash On Delivery (COD) Available? A. Yes COD (Cash On Delivery) is available. Q. Do we entertain any special requests like arranging sunglasses which you must have seen on some magazines or other website? A. Sorry we do not entertain such queries. Q. I have selected Cash On Delivery option, still while checking out your website is asking me to pay 10% advance. A. Yes, to confirm your order you need to pay a small amount of 10% of the total billing and the rest 90% of the payment is Cash On Delivery. This is done just to make sure that the customer s genuine and not a fraud, who is just ordering to harm the business and has no intention to buy the product.